Account Opening - Terms & Conditions

GDLotto Nigeria Account Opening & Operating Terms and Conditions

Introduction
1. By opening and activating an Account with the Company to facilitate the placing of bets through the use of remote communications, the Account Holder may enter into betting transactions with the Company through the Account Betting System. The Account Holder represents and warrants that the Account Holder fully understands and agrees to comply with the following Terms and Conditions governing the opening and operation of the Account set out herein and as amended by the Company from time to time. Any amendments will be posted on the Website via a link made available to the Account Holder. The Account Holder agrees that it is his responsibility to check the Website for any amendments to these Terms and Conditions.
2. The Account Holder acknowledges and agrees that in addition to the Terms and Conditions herein, the use of the Account is also governed by:
  1. the applicable Game Rules of the various Games offered by the Company;
  2. the Company's Totalisator Scheme and the Rules and Regulations governing the conduct of Totalisator Betting; and
  3. any other applicable legislation, regulations, and terms and conditions that are relevant to the use of the Account.

Definitions and Interpretation

The following definitions shall apply unless the context otherwise requires:

"Account" means the remote betting account opened with the Company to facilitate the placing of bets through the use of remote communications, including without limitation, the Internet, mobile or any other kind of electronic or technology facilitating communication;

"Account Betting System" or “ABS” means any system or method of electronic communication used by the Company to provide Games, or used by the Account Holder to participate in Games. This includes, but is not limited to, the Internet, mobile devices, or any other kind of electronic or other technology facilitating communication in accordance with these Terms and Conditions;

"Account Holder" means the holder of an Account;

"AN" refers to the Account Number that Account Holders use to access the Company's betting and other services;

"Company" refers to Redstar Lotus Nigeria Limited;

"Company's Premises" refers to the Company's office at No. 56, Toyin Street Ikeja, Lagos state, Nigeria;

"Counter Offer" refers to the offer made by the Company to an Account Holder to accept a modified bet (including without limitation, a bet for a lower stake amount or based on different odds) when the bet originally placed by the Account Holder is not accepted by the Company;

"Game Rules" refers to the rules on how to play the respective Games on the respective channels, and includes totalisator betting;

"Games" refers to the various games offered by the Company which the Account Holder may participate in. These could include:

“Games” of GDLotto
4D Game	GD 5/90 Game	NNP Game	Direct Bundle Jackpot Game
3D Game	GD 5/80 Game
2D Game	GD 5/70 Game
6D Game	GH 5/90 Game

"Launch Date" refers to the date these Terms and Conditions take effect, as notified by the Company;

"Live Streaming Services" refers to the Company’s services which allow Account Holders to view live broadcasts of respective Games online.

"Materials" refers to articles or materials arising from or related to the application for the opening, and/or the operation of the Account;

"Mobile Apps" refers to mobile applications published by the Company;

"Monthly Deposit Limit" refers to the limit on the amount of funds an Account Holder may transfer into his/her Account, within one calendar month;

"Monthly Betting Limit" refers to the limit on the amount of funds from an Account that the Account Holder may use to place bets, within one calendar month;

"PIN" refers to the Personal Identification Number that Account Holders use in conjunction with accessing and operating their Account;

“OTP” refers to One-Time Password or such other authentication information or tool as provided for authentication purposes when required;

"Prohibited Purposes" refers to money laundering, terrorism or any other criminal or unlawful activity;

"Software" refers to the software provided by the Company on the Website and Mobile Apps for the purposes of obtaining information about the Company's Games, accessing account-related services, and placing bets;

"Terms and Conditions" refers to these Account Opening & Operating Terms and Conditions;

"Totalisator Scheme" refers to the Rules and Regulations governing the conduct of totalisator betting;

"Unsettled Bets" refers to bets whose results have not been determined;

"Website" refers to the Company's website at gdlotto.ng and includes all pages within this domain; and

"Website Terms and Conditions" refers to the terms and conditions for access and use of the Website and the Software. The Website Terms and Conditions may be accessed from the Website.

Opening and Activation Of The Account
1. Individual Account Operation: The Account may only be held by an individual in their own name and shall be operated solely by the Account Holder.
2. Single Account Policy: The Account Holder is allowed to have only one (1) Account for placing bets with the Company through the ABS.
3. KYC and Account Verification: To open and activate an Account, the Account Holder is required to complete the Company’s KYC (Know Your Customer) verification process. This process is mandatory for all Account Holders to comply with anti-money laundering and fraud prevention regulations. The Company reserves the right to reject an application for an Account if the applicant fails to meet the KYC requirements.
  1. Submission of Personal Information: The Account Holder must provide accurate personal details, including name, date of birth, address, and contact information.
  2. Submission of Identification Documents: The Account Holder is required to submit a valid government-issued photo ID (such as a passport or national ID card) and proof of address (such as a utility bill).
  3. Age Verification: Only individuals aged 18 years and above are eligible to open an Account. The Company may request additional documentation to verify age.
  4. Financial Status Declaration: The Account will remain inactive until the Company has verified all submitted documents and information. The Company reserves the right to request further documentation or to reject applications based on the outcome of the verification process.
4. Personal and Non-Transferable Account: The Account is personal to the Account Holder and is non-transferable.
5. Age and Eligibility Requirements: The Account Holder must be at least 21 years of age and meet any other requirements stipulated by the Company from time to time at its sole discretion.
6. Account Application: To apply to open an Account, the applicant must submit a duly completed application form online via the Company's Website or the relevant Mobile App(s). The application must be submitted by the applicant on their own behalf.
7. Account Application and Management: The Company reserves the right to accept or reject any application to open an Account without providing a reason. The Company may also suspend or close an Account, and refuse, discontinue, reject, or reverse any bets placed through the ABS if the Account Holder is found to have:
  1. Opened multiple Accounts with the Company,
  2. Provided inaccurate, false, or misleading information when applying to open the Account,
  3. Been under 21 years of age at the time of application,
  4. Or for any other reason deemed necessary by the Company.
8. Reopening Closed Accounts: For Account Holders who have previously opened and subsequently closed an Account, they will need to undergo the verification processes stated in Clauses 3.8 and 3.9.
9. Verification and Documentation: For verification purposes, after submitting the application form online, the applicant must present the specified form of identification as stipulated by the Company. The Company may also require the applicant to provide personal particulars, statements, and declarations regarding their financial status, standing, and/or situation, which the applicant warrants to be true and accurate. This information may be required at the time of application and periodically thereafter until the Account is terminated in accordance with these terms.
  1. The applicant/Account Holder must notify the Company in writing of any subsequent changes to such particulars, statements, and/or declarations. Until such notice is received, the Company is entitled to rely on the information provided by the applicant/Account Holder.
  2. If the applicant fails to present the required documents for verification within three (3) months of submitting the application form, the application will be deemed withdrawn.
10. Verification and Checks: The applicant/Account Holder agrees that the Company is entitled to conduct identification, credit, and probity checks as part of the verification process, as deemed necessary by the Company or as required by applicable laws, regulations, or relevant authorities. The applicant/Account Holder consents to the Company using or disclosing their personal information for lawful purposes and in accordance with the Company's policies. Additionally, the applicant/Account Holder consents to regulatory bodies providing information related to any exclusion orders made against them under applicable laws and regulations to the Company for such purposes.
  1. The Company is entitled to suspend or restrict the Account in any manner it deems appropriate, at its sole discretion, until the relevant checks are completed to the Company's satisfaction.
  2. The Company is also entitled to reject all applications and transactions from persons excluded:
    1. under applicable law or regulations; or
    2. by reason of voluntary self-exclusion arrangements made pursuant to these Terms and Conditions.
11. Account Activation and Usage: Upon completing the activation process as required by the Company, the Account Holder may start placing bets through the ABS on the Company's Games, deposit funds, and access Account-related services offered by the Company via the Internet, mobile, and/or any other approved methods.
12. Accuracy of Information: The Account Holder warrants that all information provided to the Company (including information in the application form and documents presented in person) is true, accurate, and up-to-date to the best of their knowledge.
  1. The Account Holder is responsible for updating their particulars through the Website or the relevant Mobile App(s) in the event of any changes.
  2. The Company is entitled to rely on the information provided by the Account Holder, who shall indemnify the Company for any damages, losses, and other consequences arising from the use of or reliance upon any false, inaccurate, or outdated information provided.
13. Account Usage: The Account Holder represents and confirms that the Account is not opened, maintained, or used for the benefit of any other person, and is at all times for the sole benefit of the Account Holder. The Account Holder shall not allow any person under the age of 21 to use or access the Account and undertakes to prevent such access and use by individuals below the age of 21.
Username and Account Number
1. During registration, applicants shall choose their username and password to be used for online betting.
2. Applicants shall be assigned an Account Number (AN) and shall choose a PIN to access the ABS.
3. The Account Holder may change their PIN or password at any time through the Website, relevant Mobile App(s), or other methods offered by the Company, subject to the terms stipulated by the Company.
4. The Company shall honour bets placed through the Account as long as the instructions are authenticated by the Company's procedures. The Account Holder is solely responsible for the security of their Account information, including username, AN, password, and PIN. The Company shall not be liable for any loss or damage arising from unauthorized use of these credentials. If a third party successfully places a bet using credentials matching the Company's records, the Company may honour the bet, regardless of whether the third party had the Account Holder's consent or misappropriated the information.
5. The Company reserves the right to invalidate, revoke, or require modification of the username, AN, password, and/or PIN for any reason, without liability for any resulting loss or damage.
6. If the Account Holder forgets or loses their password or PIN, they may obtain a new one through the Website by following the provided instructions.
7. If the Account Holder believes their Account is being misused or has been misused by a third party, they must inform the Company immediately for appropriate remedial or preventive measures.
8. The Account Holder is responsible for all bets placed through the Account as long as the instructions are authenticated by the Company's procedures. The Company shall not be liable for any claim, loss, or damage arising from unauthorized use of the Account by a third party.
Depositing Funds into The Account
1. Account Awareness and Bet Validity:
  The Account Holder is deemed fully aware of the status of their Account at all times. Bets cannot be placed unless there are sufficient funds in the Account. Any bets placed without adequate funds will not be accepted and will be deemed void, even if the Company has acknowledged the instructions to process the bets. The Company will return any balance of funds used in such bets to the Account, less any costs or charges incurred as a result of executing the void bets.
2. Depositing Funds:
  Before placing any bets, the Account Holder must ensure there are adequate funds in the Account. Funds can be deposited through methods made available by the Company at its sole discretion. Typical methods of depositing funds, which may be modified, suspended, or removed by the Company, include:
  1. Credit/Debit Cards (Visa, Mastercard): Payments are processed immediately, and funds will appear in the Account Holder’s balance upon confirmation.
  2. Bank Transfers: Funds deposited via bank transfer may take a short period to reflect in the Account Holder’s balance, depending on the bank's processing times.
  3. Mobile Payments (e.g., USSD, mobile money): Funds will be reflected in the Account after confirmation from the mobile network.
  4. E-wallets: Linked to the Account Holder’s registered mobile number, e-wallet payments will be processed immediately upon confirmation.
  5. GDPoints: If the Account Holder has accumulated GDPoints, these may be used to pay for eligible bets, subject to the rules of the GDPoints Loyalty Program. GDPoints cannot be used for retail bets or certain types of promotions.
  6. Cash Deposits: Account Holders can make cash deposits at any of the Company's branches, outlets, or Authorized Agent Kiosks. Funds deposited via this method will be reflected in the Account Holder’s balance once processed by the Company or the Authorized Agent.
  7. Bank-Linked Arrangement: Account Holders can link either their bank account or credit card to the Betting Website for seamless deposits and withdrawals. Credit card transactions are processed immediately, and users can enable automatic or one-click payments. Transactions are secured with multi-factor authentication.
3. Deposit Requests: Deposit requests for an activated Account are generally processed upon receipt of all necessary information and funds, subject to any verification processes and/or probity checks deemed necessary by the Company. The Account Holder is solely responsible for ensuring the accuracy of the instructions provided for depositing funds into the Account. The Company has no duty to verify these instructions and shall not be liable for any losses, damages, expenses, errors, or delays arising from inaccurate instructions provided by the Account Holder. The Company reserves the right to reject any deposit request at its sole discretion and for any reason, without liability to the Account Holder.
4. Pending Verification Processes: For certain deposit processes that may process a transfer request while verification processes and/or probity checks are still pending, the Company will arrange for a refund of the transferred funds as soon as reasonably practicable if it decides, at its sole discretion, that the deposit should not be permitted. In such cases, the Company is entitled to charge the Account Holder a reasonable administrative fee for processing the refund, which may be deducted from the refunded funds.
5. Deposits via Payment Service Providers: If the Account Holder chooses to deposit funds into the Account using a payment service provider the following terms apply:
  1. The Account Holder is responsible for all transaction fees and any other charges related to the deposit.
  2. The Company will process the deposit request according to the current terms, conditions, guidelines, policies, and procedures set by the Company and/or the payment service provider. These may be updated periodically, and it is the Account Holder's responsibility to stay informed and comply with these updates.
  3. The Company does not guarantee any specific processing time for deposit transactions. The Account Holder acknowledges that processing times may vary, and the Company is not liable for any delays.
6. Deposits via Bar Code or QR Code:
  1. The Account Holder must comply with the prevailing terms, conditions, guidelines, policies, and procedures of the Company and/or the relevant service provider regarding the use of such bar codes or QR codes. These may be updated periodically, and it is the Account Holder's responsibility to stay informed and comply with these updates.
  2. By scanning any bar code or QR code on any device, whether belonging to the Account Holder or otherwise, the Account Holder agrees not to reverse engineer, misuse, or share the bar code, QR code, or any code scanner provided by the Company with unauthorized third parties.
  3. The Company is not liable for:
    - Any third-party claims related to the Account Holder's use of the bar code or QR code.
    - Any issues with the generation, non-generation, functioning, or malfunctioning of the bar code or QR code.
    - The expiry of a bar code or QR code.
    - The use or misuse of a bar code or QR code by the Account Holder or others with or without the Account Holder's permission or knowledge.
  4. The Company is not responsible for any outdated, obsolete, or superseded bar codes or QR codes, or for any unauthorized disclosure of their specifications to third parties.
  5. When using a bar code or QR code to make a payment to the Company, it is the Account Holder's responsibility to ensure that the payment has been successfully transmitted. Once completed, the transaction is final and cannot be reversed.
  6. If a bar code or QR code does not work, it is the Account Holder's responsibility to contact the relevant payment service provider and/or regenerate the bar code or QR code if necessary.
  7. Bar codes and QR codes generated for payment may have a validity period, after which they will expire. It is the Account Holder's responsibility to ensure the code is used within the valid time frame.
7. Compliance with Laws and Regulations: The Account Holder is responsible for ensuring that their use of any method to deposit funds into the Account complies with all applicable laws and regulations. The Account Holder shall indemnify the Company against all penalties and liabilities arising from non-compliance with any applicable law or regulation.
8. Availability of Deposit Methods: The Company may, at its sole discretion, make other methods of depositing funds available to the Account Holder from time to time, subject to procedures, limits, and terms stipulated by the Company. The Company may also withdraw any deposit method at any time without explanation.
9. Deposit Amount Guidelines: The Company reserves the right to set thresholds and guidelines for deposit amounts, including but not limited to minimum top-up amounts, processing fees, or other charges. These thresholds and guidelines will be communicated through publicly available media.
10. Liability for Processing Errors: The Company is not liable for any failure, error, or delay by the Company or any third party in processing deposit requests or crediting funds to the Account. The Company may correct any erroneous entry in its computer systems without prior notice to the Account Holder and without liability.
11. Checking Deposit Status: It is the Account Holder's responsibility to check the status of their deposit request (successful, unsuccessful, or pending). The status will be updated by the Company as soon as reasonably practicable on the Website and/or relevant Mobile App(s). The Company is not liable for any loss or damage resulting from the Account Holder's failure to check the transaction status, including duplicate requests made under the mistaken assumption that the original request was unsuccessful.
12. Fees and Charges: The Account Holder shall bear any fees, costs, or other charges related to the Account as stipulated by the Company. This includes charges imposed by any bank or payment service provider, regardless of whether the transaction is successful or not, in relation to the operation and use of the Account.
Operating the Account
1. Online Betting Procedures: The Account Holder must place bets in accordance with the procedures stipulated by the Company, which may change at the Company's sole discretion. Bets can only be placed from Nigeria, and using foreign IP addresses is prohibited.
2. Minimum Stake Amounts: The Company may impose minimum stake amounts for each transaction at its sole discretion.
3. Accuracy of Bets: The Account Holder is solely responsible for the accuracy of bets placed. Once a bet is accepted, it cannot be changed or cancelled.
4. Checking Bet Status: It is the Account Holder's responsibility to check the status of their bet (accepted, rejected, or pending). The status will be updated by the Company as soon as reasonably practicable on the Website and/or relevant Mobile App(s). The Company is not liable for any loss or damage resulting from the Account Holder's failure to check the transaction status, including duplicate bets placed under the mistaken assumption that the original bet was not accepted.
5. Liability for System Failures: The Company strives to maintain a high operating standard for the ABS but is not liable for any failures, whether due to technical, human, or other reasons. If the ABS fails to process or accept bets, all bets within that transaction will be deemed unsuccessful and rejected.
6. Compliance with Bet Placement Procedures: The Company may, but is not obligated to, process or accept bets if the Account Holder fails to comply with the bet placement procedures or places bets in contravention of these Terms & Conditions. If the Company accepts such bets, the Account Holder is bound by them. The Company reserves the right to reject any bet without explanation and is not liable for any resulting loss or damage.
7. No Interest on Deposits: No interest will be paid by the Company on any deposit balance in the Account.
8. Prevention of Fraudulent Activities: The Company reserves the right to refuse, reject, suspend, or terminate any Account without prior notification if there is an attempt or suspicion of cheating, hacking, attacking, manipulating, or damaging the Company's betting operations, including the use of artificial intelligence or "bots." Any bets placed using such means will be deemed invalid and void.
Account Limits and Safeguards
1. Setting Monthly Limits: At the time of applying to open an Account, the Account Holder must set a Monthly Deposit Limit and a Monthly Betting Limit.
2. Changing Monthly Limits: The Account Holder can change the Monthly Deposit Limit and the Monthly Betting Limit through the Website or relevant Mobile App(s). Any increase in these limits will take effect 24 hours after the Company receives and accepts a valid request. Reductions in the limits will take effect immediately upon receipt and acceptance of a valid request. Each valid request to change the limits will supersede the previous request.
3. Self-Exclusion: The Account Holder can exclude themselves from all activity on their Account by submitting a self-exclusion request to the Company. During the exclusion period, the Account cannot be used for betting or deposits. The Account Holder may request the Company to remove the self-exclusion and enable the use of the Account. The Company is not liable for any failure to accept or comply with a self-exclusion or enablement request.
4. Restrictions on Linked Accounts: The Account Holder must not link their Account to or deposit funds from a bank account that is (a) a joint account; (b) an account with an overdraft facility; or (c) a corporate account. If the Company cannot verify that a deposit or withdrawal is from an account linked to the Account Holder (e.g., if the bank account holder's name or the mobile number associated with the E-Wallet account does not match the Company's records), the funds transfer will not be processed. It is the Account Holder's responsibility to ensure their details in the Company's records are accurate and up-to-date.
Account Holder's Instructions
1. Authority for Instructions: The Account Holder agrees that the Company is not required to seek further authority for instructions authenticated by the username, AN, password, PIN, OTP, or other verification processes stipulated by the Company. However, the Company may, at its sole discretion, verify any instructions purportedly from the Account Holder before acting on them. The Company reserves the right not to proceed with any instructions that cannot be verified and is not liable for any claim, loss, or damage arising from acting or not acting on such instructions.
2. Ambiguous or Conflicting Instructions: If the Company regards the Account Holder's instructions as ambiguous, contradictory, or conflicting, it may either consider these instructions void or act on them based on good faith and reasonable assumptions. The Account Holder agrees to waive and release the Company from any claims and indemnify the Company against all losses, damages, costs, expenses, and liabilities resulting from the Company treating the instructions as void or acting in this manner.
3. Verification of Instructions: The Company may, at its sole discretion, verify any instructions purportedly from the Account Holder before acting on them. The Company reserves the right not to proceed with any instructions that cannot be verified and is not liable for any claim, loss, or damage arising from acting or not acting on such instructions.
4. Right to Reject Instructions: The Company reserves the right to reject any instructions without providing a reason. The Company is not liable for any loss or damage suffered by the Account Holder arising from the acceptance or rejection of instructions.
5. Acceptance of Records: The Account Holder agrees to accept all records of the Company as conclusive and binding for all purposes.
Access to and Use of The Website and Software
1. Subject to the Website Terms and Conditions, the Company authorizes the Account Holder to access the Website and use the Software as long as the Account is active and used in compliance with these Terms and Conditions.
2. The Account Holder shall not knowingly:
  1. obtain unauthorized access to the Website or Software;
  2. obtain unauthorized access to another Account Holder's Account.
Prize Payments
1. If the Account Holder is entitled to prize payments according to the applicable Game Rules, the prize payments will be transferred or credited to the Account following the payment procedures stipulated by the Company. The timing and intervals of these payments are determined solely at the Company's discretion. Any prize payments erroneously transferred or credited to the Account Holder are recoverable as a debt. The Company may take legal action or other measures to recover any excess payment, including setting off the excess amount against funds in the Account.
2. If there is evidence of rigging in any event related to bets placed with the Company, the Company reserves the right to withhold prize payments for such bets pending investigation and/or to declare the bets void. In such cases, the Company will return to the Account any remaining funds used to place the bets, after deducting any fees, costs, or charges for processing the bets.
Withdrawal and Refund Of Monies In Account
1. The Account Holder may withdraw funds from the Account using methods and terms stipulated by the Company. The Company may suspend or remove any withdrawal methods and/or impose limitations on their use at its sole discretion, without explanation.
2. The Account Holder must request withdrawals through the Website, relevant Mobile App(s), or other means provided by the Company. The withdrawal amount must either be the full account balance or comply with thresholds and guidelines set by the Company, including minimum withdrawal amounts, processing fees, or other charges. These thresholds and guidelines will be communicated through publicly available media. Once a withdrawal request is made, the amount will be unavailable for betting. If there are insufficient funds, the withdrawal request will be rejected and deemed invalid.
3. It is the Account Holder's responsibility to check the status of their withdrawal request (successful, unsuccessful, or pending). The status will be updated by the Company as soon as reasonably practicable on the Website and/or relevant Mobile App(s). The Company is not liable for any loss or damage resulting from the Account Holder's failure to check the transaction status, including duplicate requests made under the mistaken assumption that the original request was unsuccessful.
4. Unless otherwise determined by the Company, the Company will process the Account Holder's withdrawal request via the selected mode. The Company will follow the Account Holder's instructions for the withdrawal. The Account Holder is solely responsible for ensuring the accuracy of the instructions provided. The Company has no duty to verify the instructions and is not responsible for any losses, damages, expenses, errors, or delays arising from inaccurate instructions.
5. If the Account Holder chooses to withdraw funds using a payment service provider, the following terms apply:
  1. The Account Holder is responsible for all transaction fees and any other charges related to the funds transfer.
  2. The Company will process the funds withdrawal in accordance with the prevailing terms, conditions, guidelines, policies, and procedures specified by the Company and/or the relevant payment service provider. These may be updated periodically, and it is the Account Holder's responsibility to stay informed and comply with these updates.
  3. The Company makes no representation or warranty regarding the processing time for funds withdrawals. The Account Holder acknowledges that processing times may vary, and the Company is not liable for any delays.
6. Cancellation of Withdrawal Requests: Except for requests via bank-linked electronic methods offered by the Company, which cannot be cancelled once made, the Account Holder may cancel withdrawal requests by cash or cheque that have not yet been processed. This can be done through the Website, relevant Mobile App(s), or other means provided by the Company. Upon successful cancellation, the withdrawn amount will be returned to the Account as soon as reasonably practicable.
7. Withdrawal Guidelines: The Company may stipulate the method, operating hours, restrictions, and other guidelines for withdrawing funds.
8. Collection of Funds by Cash/Cheque: If the withdrawal request is for funds to be collected by cash or cheque at the Company's premises or branch, the Account Holder must collect the funds within 48 hours of the request or as stipulated by the Company, before the close of business. If the Account Holder fails to collect the funds within this timeframe, the withdrawal request will be deemed cancelled, and the funds will be returned to the Account.
9. Identification for Collection: The Account Holder must present a duly completed withdrawal form and a valid photo ID (NRIC, Foreign Identification Number, or passport) at the time of collection. The Account Holder must collect the funds in person. The Company reserves the right not to release the funds if the Account Holder is not present, presents invalid or unverifiable ID, or if the information on the withdrawal form conflicts with the Company's records.
10. Withdrawals After Account Termination: After an Account is terminated, any funds, including winnings, may be withdrawn by cheque within two years from the termination date. Any funds remaining after five years will be forfeited. The Company will not process withdrawal requests by other methods or correspond on matters related to the terminated Account.
11. Maximum Account Balance: The Company may set a maximum balance for the Account. Any excess balance may be transferred to the Account Holder's nominated bank account without prior notice. If the nominated bank account is closed or non-operational, the Account Holder must request withdrawal by other methods specified by the Company.
Account Security and Fraud Prevention
1. The Company takes account security and fraud prevention seriously. The Account Holder agrees to take all necessary precautions to safeguard their Account details, including their username, password, and PIN. The following guidelines apply:
2. Safeguarding Account Credentials:
  - The Account Holder is solely responsible for maintaining the confidentiality of their login details, including their username, Account Number (AN), password, and PIN.
  - Under no circumstances should the Account Holder share these details with third parties.
3. Two-Factor Authentication (2FA) / OTP:
  - To enhance security, the Company may require two-factor authentication (2FA) or the use of a One-Time Password (OTP) for certain transactions or logins.
  - The Account Holder must ensure that the mobile number or email address associated with their Account is current and accessible to receive these authentication messages.
4. Reporting Security Breaches:
  - If the Account Holder suspects that their Account has been compromised or misused, they must notify the Company immediately. Failure to report such incidents promptly may result in the Account Holder being held liable for unauthorized transactions.
5. Consequences of Fraudulent Behaviour:
  - Engaging in fraudulent activities, such as account manipulation, false claims, or attempting to bypass the Company's security measures, will result in the immediate suspension of the Account. The Company reserves the right to take legal action and recover any funds fraudulently obtained.
6. Regular Updates to Security Credentials:
  - The Account Holder is encouraged to regularly update their password and PIN to ensure the ongoing security of their Account. The Company provides tools for this through the Website and Mobile App(s).
Termination of Account
1. The Company is entitled to freeze, suspend, terminate, and/or close the Account at any time for any of the following reasons:
  1. The Company is directed to do so by any regulatory, law enforcement, or judicial authority;
  2. Failure by the Account Holder to comply with any of the Terms and Conditions;
  3. Provision of misleading or false registration information by the Account Holder;
  4. Placing bets by the Account Holder for illegal purposes;
  5. Placing bets by the Account Holder from a jurisdiction where remote betting is prohibited;
  6. Suspicious transactions by the Account Holder;
  7. Inactivity on an Account for more than 5 years or such other period as may be notified by the Company from time to time;
  8. The Account Holder does not respond in a timely or satisfactory manner to any request by the Company for further information and documents arising from the Company’s customer due diligence measures and/or requirements under Nigeria laws and regulations;
  9. The Company is notified or becomes aware of any application or petition to declare the Account Holder bankrupt;
  10. The Company is served a garnishee order or Mareva injunction in relation to the Account; and
  11. Any other valid and proper reason which the Company may, in its sole and absolute discretion decide.
2. Account Closure by Account Holder: The Account Holder may close an Account over the telephone, provided the instruction is properly authenticated and all procedures determined by the Company are followed. Additionally, the Account Holder may close an Account through other means made available by the Company from time to time.
3. Forfeiture of Credit Balance: The Company is entitled to forfeit any credit balance in a closed Account if not collected by the Account Holder within two years from the date of termination.
4. Termination of Payment Arrangements: Closure of the Account will result in the termination of any direct debit authorization and/or bank-linked payment arrangements deemed necessary by the Company.
5. Effect on Unsettled Bets: Termination of the Account by either the Account Holder or the Company does not affect any Unsettled Bets and is without prejudice to any prior breaches or accrued liabilities of the Account Holder. Winnings from Unsettled Bets will be credited to the Account, and it is the Account Holder's responsibility to contact the Company to withdraw these winnings in accordance with Clause 11.
6. No Refund of Subscription Fee: No refund of the subscription fee will be made by the Company for services, facilities, or any Mobile Apps paid for prior to the termination of the subscription.
Indemnity, Disclaimers and Liabilities
1. The Account Holder acknowledges that:
  1. the Company's Games involve an element of chance;
  2. the Account Holder enters into any betting transactions voluntarily and at their own discretion;
  3. the availability of Games, the Account, the ABS, and other account-related services by the Company does not constitute an offer, solicitation, or promotion of gambling by the Company;
  4. the Account Holder risks losing their stake; and
  5. the Company will not be liable for any losses incurred by the Account Holder through their participation in the Games.
2. Responsibility for Instructions: The Account Holder accepts full responsibility for all instructions sent to and received by the Company, whether via computer or any other electronic devices. The Account Holder acknowledges that such transmissions are not secure and may be susceptible to errors due to technical, human, or other reasons. The Account Holder is aware of the risks involved in these transactions. The Company shall not be liable for any loss suffered by the Account Holder from accepting and processing these instructions and is not required to seek further authority from the Account Holder. Instructions processed by the Company, whether accurately or erroneously, shall be valid and binding on the Account Holder. The Company reserves the right not to accept any instructions from the Account Holder without providing any reason.
3. Betting Offers and Counter Offers: By placing a bet through the ABS, the Account Holder is deemed to have made an offer to bet with the Company, which the Company may accept or reject at its sole discretion. Unless otherwise permitted by the Company, the Account Holder cannot withdraw or change their offer to bet while it is being processed and pending the Company's acceptance or rejection.
  If the Company makes a Counter Offer, the Account Holder can choose to accept or reject it. The Account Holder is responsible for ensuring the details of any bet placed, including any accepted Counter Offer, are correct. The Account Holder must await notification from the Company regarding the acceptance or rejection of their original bet offer and check the status of their bet (and any Counter Offer) via the bet history records provided by the Company.
  
  A bet is considered accepted by the Company if the Account is successfully debited and the Company receives confirmation from the ABS that the betting transaction is successful. Any Counter Offer accepted by the Account Holder is conclusive and binding. All original bets accepted by the Company and all Counter Offers accepted by the Account Holder are irrevocable and cannot be changed, cancelled, or withdrawn unless otherwise agreed between the Company and the Account Holder.
4. Liability for Bet Settlement: The Account Holder agrees to be fully and personally liable for the due settlement of every bet placed under the Account.
5. Independence of Company Representatives: The Account Holder agrees that their bet placements are not based on any representations, advice, views, opinions, statements, suggestions, recommendations, or information provided by the Company's employees, agents, or contractors. The Account Holder acknowledges that such communications are made in the individual's private capacity and not on behalf of the Company. The Account Holder agrees not to hold the Company liable for any loss resulting from reliance on such communications.
6. Prohibited Betting Practices: The Account Holder shall not participate or attempt to participate in betting or use the Account by methods not intended or permitted by the Company. This includes placing bets using accounts other than their own or allowing third parties to place bets using their Account. If a breach occurs, the Company is entitled to refuse, discontinue, or reverse any bets placed and terminate the Account.
7. Use of Personal Data: The Account Holder agrees that the Company may collect, use, and disclose their personal data, as obtained through the Account opening procedures, for the Company's data protection policy available on the Website:
  1. Processing of the account opening application;
  2. Administration of the account;
  3. Compliance with the Company's statutory and regulatory obligations, including but not limited to fraud investigation, or anti-money laundering;
  4. Sending notifications and messages to the Account Holder, including marketing messages;
  5. Conducting surveys, focus group discussions and obtaining feedback;
  6. For any person the Company in good faith considers appropriate for providing services to the Account or operating the Account, including agents or contractors performing works or services for the Company in relation to the Account or services to the Account Holder;
  7. Purposes which are reasonably related to the aforesaid.
8. Usage of the Account Betting System (ABS): The ABS must not be used for betting or any other activities prohibited by applicable law. By accessing the ABS and/or placing bets with the Company, the Account Holder warrants that they are legally permitted to access the ABS and place bets with the Company.
9. Access to Transaction History: Subject to availability, the Account Holder may use the Website and/or the relevant Mobile App(s) to access the Account's transaction history for up to the preceding 6 months (or 26 weeks). The Account Holder may also request a physical copy of this transaction history to be mailed to them at no charge, for up to one request per month. The Company reserves the right to levy an administrative charge for additional printout requests beyond this monthly limit. Furthermore, if the Account Holder requests access to transaction history extending beyond the preceding 6 months (or 26 weeks), the Company may levy an administrative charge for each additional month or week of transaction history requested. The Company will retain an Account's transaction and information history for a maximum of 2 years.
10. Compliance with Foreign Jurisdiction Laws: It may be unlawful in some jurisdictions for gambling-related materials to be posted, conveyed, or communicated by post or other means. By providing a foreign address to the Company, the Applicant warrants and represents that it is permissible under the laws of the foreign jurisdiction for the Company to post, convey, or communicate any Materials to the Account Holder. The Applicant shall indemnify and hold the Company harmless from any loss, damage, cost, liability, or expense (including legal fees), whether direct or indirect, arising from the Company's reliance on this warranty and representation. Notwithstanding the above, the Company may, at its sole discretion, decide not to send any Materials to the foreign address provided by the Applicant. In such cases, the Company shall not be liable for any damage, loss, or expenses incurred by the Applicant as a result of this decision.
11. Limitation of Liability: The Account Holder shall not hold the Company liable for any loss or damage incurred as a result of the use and operation of the Account, whether by the Account Holder or otherwise.
12. Liability for System Errors: The Company shall not be liable to the Account Holder for any failure, error, or delay in activating the Account, debiting or crediting funds, winnings, prize payments, or transferring funds, even if caused by system malfunctions or other issues, including the Company's negligence. The Company is also not liable for losses from erroneous banking transactions. Any shortfall or amount owed to the Company due to errors or technical glitches may be recovered by debiting the Account without prior notice.
13. Accuracy of Information: The Account Holder is responsible for ensuring the accuracy of all information provided for deposits or withdrawals. The Company is not liable for losses or expenses from inaccurate information. The Company may assist in recovering funds but may charge an administrative fee.
14. Self-Exclusion System: With regard to Clause 7.3, the Company is not liable for any losses or expenses arising from failures or omissions in implementing any self-exclusion system, including erroneous re-enablement of the Account or failure to lock the Account.
15. Indemnification: The Account Holder shall indemnify the Company against all actions, demands, liabilities, losses, damages, costs (including legal fees), arising from the acceptance of payment instructions given by or on behalf of the Account Holder, or from the Account Holder's breach of these Terms and Conditions.
16. Exclusion of Indirect Damages: The Company shall not be liable for lost profits, lost opportunities, or any special, indirect, incidental, consequential, or other damages arising out of or in connection with the services provided.
17. Force Majeure: The Company shall not be liable in any way to the Account Holder in the event of force majeure, or for the act of God, or for the act of any government or legal authority, or for the act of any third party, or for the failure of or damage or destruction to, any computer systems, data, records or any part thereof, or for delays, losses, errors or omissions resulting from the failure or management of any telecommunications systems or for failure, breakdown, interruption or malfunctioning of any computer hardware or software or internet or other communications media, or for any delay, interruption or failure in the performance of its services herein, including but not limited to, situations caused by poor transmission or interference in the transmission of instructions.
18. Remote-Communications Platforms: The Account Holder agrees that the Company is not liable for any losses or damages related to errors or failures in information or data displayed or transmitted through the Company's remote-communications platforms, regardless of the cause.
19. Fair and Reasonable Allocation of Risk: The Account Holder acknowledges that the provisions in this Clause 13 represent a fair and reasonable allocation of risk and shall be enforceable to the fullest extent permitted by law.
20. Compliance and Liability: The Account Holder recognizes that failure to comply with the Terms and Conditions may result in civil and/or criminal liability, depending on the provision breached and the severity of the breach.
Legal Relationship
1. The acceptance by the Account Holder of these Terms and Conditions constitutes a legally binding contract, regulating the relationship between the Company and the Account Holder in all activities related to the Account, including activation, operation, withdrawal, and termination. Nothing in these Terms and Conditions shall create a partnership, joint venture, or trust relationship between the Account Holder and the Company. Neither party shall be deemed an agent, partner, employee, trustee, or fiduciary of the other in connection with the monies in the Account and the performance of any obligations under these Terms and Conditions. Additionally, nothing in these Terms and Conditions shall be construed as providing for the sharing of profits or losses arising from the efforts of either or both parties.
Miscellaneous
1. A reference to the Company includes its employees, servants, agents, contractors and representatives, and/or any of the Company's successors and assigns.
2. In the event of the Account Holder's death, the Company shall be fully protected and free from any liabilities in relation to the Account under these Terms and Conditions until it receives actual notice and proof of death from the legal representative(s) of the deceased Account Holder. The legal representative(s) will be the only ones recognized by the Company as having authority to act under these Terms and Conditions for the deceased Account Holder.
3. If any term or provision of these Terms and Conditions is held to be illegal or unenforceable, the validity or enforceability of the remaining provisions shall not be affected.
4. The Company's failure to enforce any provision of these Terms and Conditions or any rights related thereto at any time shall not be considered a waiver of such provisions or rights, nor shall it affect the validity of these Terms and Conditions.
5. The Account Holder may not assign any part of their interests under the Account to any other party.
6. The Company reserves the right to amend these Terms and Conditions from time to time. The latest version will be posted on the Website. It is the Account Holder's responsibility to read and be familiar with these Terms and Conditions and any amendments. By continuing to use the Account, the Account Holder accepts the prevailing version of these Terms and Conditions.
7. In the event of a conflict between these Terms and Conditions and any Game Rules, these Terms and Conditions shall prevail unless explicitly stated otherwise in the conflicting Game Rule(s).
8. The Company reserves the right to add or discontinue any Games offered from time to time at its sole and absolute discretion.
9. Any notice or communication required by this Agreement to be given by the Account Holder shall be in writing to the Company unless otherwise expressly stated in these Terms and Conditions. All announcements and information posted by the Company on the Website shall be deemed to have been read by the Account Holder.
Governing Law And Jurisdiction
1. The Account and its operation, along with these Terms and Conditions, shall be governed by the laws of Nigeria. The Account Holder agrees to submit to the non-exclusive jurisdiction of the Courts of Nigeria.
Money Laundering and Other Offences
1. The Account Holder shall not use the Account for the Prohibited Purposes. The Company reserves the right to suspend and/or close the Account without notice, and/or to refuse, discontinue or reverse any betting placed through the ABS should the Company have reasons to believe that the Account has been used for the Prohibited Purposes. The Account Holder shall be deemed aware of the legal consequences of engaging in any activity relating to the Prohibited Purposes.
2. The Account Holder shall not use the Account for any Prohibited Purposes. The Company reserves the right to suspend and/or close the Account without notice, and to refuse, discontinue, or reverse any betting placed through the ABS if the Company has reason to believe the Account has been used for Prohibited Purposes.
Dissemination of Marketing Materials and Information
1. The Account Holder shall indicate through the Website and/or the relevant Mobile App(s) whether they wish to receive marketing materials and information about the Company's products and services. Upon such indication, the Company shall have the absolute right to send marketing materials and information to the Account Holder through the specified channels.
Application for Live Streaming of Games via Mobile or Web Application
1. The Account Holder may subscribe to Live Streaming Services via the Website, relevant Mobile App(s), or other applications provided by the Company. Subscription fees, determined at the Company's discretion, will be publicly disclosed.
2. Subscription fees must be paid in advance for the upcoming month. These fees are non-refundable, even if the Account or subscription is terminated early.
3. The Company shall not be liable to pay for any direct or indirect loss, costs, and/or damages, or refund any portion or all of the subscription fee to the Account Holder for any Live Streaming Services delays (latency or otherwise), disruptions, and/or cancellations of the transmission of live streaming for any reason whatsoever.
4. The Account Holder agrees that provision of the Live Streaming Services via the Website, Mobile Apps or such other application as may be made available by the Company, shall occur at the Company's absolute discretion, and shall be available for selected Game or events, during operating hours as determined by the Company at its absolute discretion.
5. Images or videos streamed through the Live Streaming Services are the exclusive intellectual property of the Company. They may not be reproduced, recorded, distributed, or transmitted without the Company's prior written permission. The Account Holder agrees not to use the streamed content for illegal purposes or any purposes not expressly permitted by the Company.
6. If approval for Live Streaming Services is withdrawn by any authorized body, the subscription will terminate immediately. The Company will refund the subscription fee on a pro-rata basis for the remaining subscription period.