1. What We Collect

   We collect and use personal data that is necessary for us to conduct our business with you, which may include:

   • Full name
   • Identity document number (e.g., national ID, passport)
   • Photographs or video images from which an individual can be identified
   • Mobile phone number or residential telephone number
   • Personal email address
   • Residential address
   • Nationality and date of birth
   • Audio recordings of customer service interactions
   • Any other personal data you provide during your interactions with us

   We may also collect data through our CCTV systems primarily for security, complaint investigations, and authorized purposes, but not for marketing purposes.

2. When We Collect Your Data

   We collect personal data when:

   • You open or update your account with Redstar Lotus Nigeria Ltd (including your GDLotto and GDPoints account)
   • You attend corporate events, participate in surveys, contests, or provide feedback
   • Your image is captured by photographers or videographers during our events
   • You use our CCTV-protected facilities or contact customer service
   • You apply for a job with us or claim a prize at our office or authorized branches
3. Purposes for Collection, Use, and Disclosure of Your Personal Data

   We collect and use your personal data for the following purposes:

   • To send you relevant information, promotions, updates, and marketing materials (based on your consent)
   • To respond to your requests, queries, and feedback
   • To enforce our internal rules and ensure legal compliance
   • To maintain the security of our premises
   • To process payments and manage your account
   • To comply with the law and cooperate with law enforcement when necessary
   • To ensure responsible gambling practices
   • To help us in the administration of our products and services
   • To share your data with third-party service providers who assist us in fulfilling the above purposes
4. Protection of Your Personal Data

   We take appropriate technical and organizational measures to ensure the protection of your personal data against unauthorized access, loss, or disclosure. This includes:

   • Training our staff on the proper handling of your personal data
   • Ensuring that third-party vendors and suppliers comply with data protection requirements
   • Restricting access to your data to those who need it for legitimate business purposes
5. Accuracy of Your Personal Data

   We strive to maintain accurate and up-to-date personal data. If you notice any inaccuracies in your data, please contact us so we can make the necessary corrections.

6. Retention of Your Personal Data

   We retain personal data for as long as needed for business purposes or as required by Nigerian laws. Data that is no longer needed will be securely disposed of or anonymized.

7. Withdrawal of Your Consent

   You can withdraw your consent at any time. To stop receiving marketing communications, you can:

   • Use the "unsubscribe" or opt-out option in our emails
   • Fill out a Blanket Withdrawal of Consent Form available on our website https://gdlotto.ng/PersonalData or send an email to [email protected] with your request. Upon receipt of your withdrawal request, we will acknowledge it and stop sending you marketing communications within 5 working days.

   Upon receipt of your withdrawal request, we will acknowledge it and stop sending you marketing communications within 5 working days.

8. Access and Correction of Your Personal Data

   You have the right to access and correct your personal data. To do so, you can:

   • Email: [email protected]
   • Write to us at: Redstar Lotus Nigeria Ltd, at No. 56, Toyin Street, Ikeja, Lagos State, Nigeria.
   • Use our online feedback form: https://gdlotto.ng/PersonalData

   We will respond and make corrections to your data as soon as practicable.

9. Transfer of Your Personal Data Outside of Nigeria

   Your personal data may be transferred, stored, and processed by third parties located outside Nigeria. However, we will ensure that these parties comply with our Privacy Policy and implement measures to protect your data.

10. Collection, Use, or Disclosure of Your National Identity Number (NIN) and Retention of Physical Documents

    As a part of our compliance with regulatory requirements and to ensure the integrity of big wins, Redstar Lotus Nigeria Ltd may collect and verify your National Identity Number (NIN) and other relevant documents, including copies of identification such as your NIN card, passport, or driver's license, for the following purposes:

    • To verify your identity when claiming large winnings
    • To ensure compliance with Nigerian laws and regulatory requirements, such as anti-money laundering (AML) regulations
    • For fraud prevention and to ensure the legitimacy of winnings

    We will retain your NIN and other identification documents only as long as necessary to fulfill these purposes and in accordance with applicable Nigerian laws. In cases where the retention of physical documents is required by law, we will comply with those requirements.

11. KYC and Anti-Money Laundering (AML) Compliance

    To comply with anti-money laundering regulations and to ensure that our operations are transparent and secure, Redstar Lotus Nigeria Ltd may collect and verify your personal information, including identification documents, proof of address, and the source of funds. This is necessary when you claim a large prize or when required by regulatory authorities.

12. Age Restrictions and Responsible Gambling

    Participants must be at least 18 years old to participate in the lottery. We reserve the right to verify the age of players before allowing them to claim winnings, especially for large amounts. We are committed to promoting responsible gambling and may offer resources to players experiencing issues with gambling.

13. Data Sharing with Third Parties

    We may share your personal data with third-party service providers, such as payment processors, marketing agencies, and prize fulfillment services, only for the purposes necessary to administer and manage your participation in the lottery and the distribution of prizes. All third-party providers are contractually obligated to maintain the confidentiality and security of your personal data.

14. Prize Payment Security

    For large prize claims, we have stringent security measures in place to ensure that payments are processed securely. You may be required to provide additional identification or bank account details for prize verification and payment processing. Payments will be made through secure, authorized channels.

15. Dispute Resolution

    In case of any disputes regarding prize claims, winnings, or any other aspect of the lottery, we will follow a dispute resolution process that may include internal investigation, mediation, or involvement of a regulatory body if necessary. Please refer to the Dispute Resolution section of our Terms and Conditions for more information.

16. Changes to This Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will be effective from the date of posting. We encourage you to review this policy periodically.

This privacy policy outlines Redstar Lotus Nigeria Ltd's commitment to safeguarding your personal data in compliance with Nigerian data protection regulations. If you have any questions or require further clarification, please don't hesitate to contact us.